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Review of Software Engineering in the Context of Embedded and Cyber Physical Systems
Omuya Odhiambo Erick,
Julius Murumba
Issue:
Volume 2, Issue 3, August 2017
Pages:
72-75
Received:
28 October 2016
Accepted:
4 January 2017
Published:
27 January 2017
DOI:
10.11648/j.ajomis.20170203.11
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Abstract: Embedded systems have overwhelmingly penetrated systems globally in areas such as transportation, industrial-automation, medical-equipment, communication and energy as a result of Innovations being triggered by software embedded in these systems. These systems use approximately 98 percent of all the microprocessors produced worldwide. The objective of this study was to discuss the state of embedded systems use in software engineering, establish Opportunities Created by Embedded Systems and to investigate the Challenges of Embedded and Cyber-Physical Systems. This study utilized the literature review method to examine and analyze secondary sources of data such as conference reports, journal articles, and publication articles including google scholar. The paper aims at contributing towards knowledge and lessons that can be applied in towards building embedded and cyber physical systems in software engineering.
Abstract: Embedded systems have overwhelmingly penetrated systems globally in areas such as transportation, industrial-automation, medical-equipment, communication and energy as a result of Innovations being triggered by software embedded in these systems. These systems use approximately 98 percent of all the microprocessors produced worldwide. The objective...
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Assessing Total Quality Customer Service as the New Paradigm in Nigeria Banking System
Marcus Garvey Orji,
Olowu Daudu Malachy,
Mohammed Zubairu,
Akhimien Emmanuel
Issue:
Volume 2, Issue 3, August 2017
Pages:
76-80
Received:
31 October 2016
Accepted:
6 January 2017
Published:
27 January 2017
DOI:
10.11648/j.ajomis.20170203.12
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Abstract: The adoption of Total Quality Management (TQM) as part of marketing concepts has shifted competitive advantage from production to customer service. Consequently, how each producer treats the customers has become the subject of competitive manipulation. In the developed nations of the world, quality customer service has proved to be the least unexplored frontiers where organizations can gain competitive advantage. As a result of this new thrust in quality customer service and the need to follow the example of the developed nations. This study sets out to examine whether or not the Nigerian producer or service provider, especially in the banking sector has adjusted to the new trend through its strategic manufactures. The study is a survey research and employed the use of questionnaires, and Blanchard’s (1992) elements of legendary customer strategies were used as the basis for the questionnaires. These strategies were described in terms of commitment to service, recovery strategy, commitment to continuous improvement, listening to customers and responding. The findings revealed that frontline workers have no autonomy to take independent actions when necessary in the interest of both the customer and the bank’s long run profitability, and that Measuring customer satisfaction and feeding the result back to the management for the purpose of improving service delivery is not given due consideration by Nigerian banks. The study recommended among others that banks should define and emphasis service as the primary function of daily operations, and must be able to communicate the goal of complete customer satisfaction to all employees, also Training programmes are effective ways of emphasizing and rewarding talented employees who are tuned into customer needs and satisfaction.
Abstract: The adoption of Total Quality Management (TQM) as part of marketing concepts has shifted competitive advantage from production to customer service. Consequently, how each producer treats the customers has become the subject of competitive manipulation. In the developed nations of the world, quality customer service has proved to be the least unexpl...
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A Comparative Analysis of Online Dispute Resolution Platforms
Sree Krishna Bharadwaj H.
Issue:
Volume 2, Issue 3, August 2017
Pages:
81-85
Received:
25 November 2016
Accepted:
26 December 2016
Published:
10 March 2017
DOI:
10.11648/j.ajomis.20170203.13
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Abstract: Online Dispute Resolution (ODR) brings considerable advantages over traditional litigation. It empowers consenting parties to create their own agreements and provides a greater degree of control over the dispute resolution process and the decision. With the growth of e-commerce and cross border business, the number of disputes have increased many fold which the traditional courts are feeling the burden. ODR offers a cheaper and swift way to resolve the cases outside the courts. This paper analyses the legal aspects of ODR in India while making a comparative analysis with European system.
Abstract: Online Dispute Resolution (ODR) brings considerable advantages over traditional litigation. It empowers consenting parties to create their own agreements and provides a greater degree of control over the dispute resolution process and the decision. With the growth of e-commerce and cross border business, the number of disputes have increased many f...
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Development of Mathematical Models for Predicting Customers Satisfaction in the Banking System with a Queuing Model Using Regression Method
Issue:
Volume 2, Issue 3, August 2017
Pages:
86-91
Received:
30 October 2016
Accepted:
14 March 2017
Published:
27 March 2017
DOI:
10.11648/j.ajomis.20170203.14
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Abstract: The study evaluated the performance of customers in the banking system, using First Bank Nigeria Plc, Owo branch, Ondo state, as a case study, through the aid of queuing theory. The collected data for the analysis was basically for three consecutive days that comprises the arrival and service rate of customers at the bank. The optimal time of the overall server that determines how quick a customer is been attended to after arrival at the bank is also determined. Mathematical models were also developed from the queuing theory parameters that can predict customers’ satisfaction in the bank using linear and non-linear model. This was achieved through the aid of a software package called Statistical Package for Social Science (SPSS), version 17. The findings showed that the queuing parameters (Ls, Lq, Ws, and Wq) used to measure customer satisfaction decreases with time as the number of lines increases. The optimal time of the overall server of the bank shows a significant effect because a customer will not be delay unnecessary after arrival to the bank. The developed models suggested the non-linear model as the best model to be recommended to the bank based on this research study because of it significant high value of coefficient of determination (R2) and calculated F-statistic at 5% level of significance. Possible recommendation is made to the bank management to pay serious attention to this problem. Also, they should put it as a consideration that a line is better than more lines if the principle of fairness and technicality is embraced.
Abstract: The study evaluated the performance of customers in the banking system, using First Bank Nigeria Plc, Owo branch, Ondo state, as a case study, through the aid of queuing theory. The collected data for the analysis was basically for three consecutive days that comprises the arrival and service rate of customers at the bank. The optimal time of the o...
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