American Journal of Operations Management and Information Systems

Volume 2, Issue 4, November 2017

  • Growth & Profitability of Private Commercial Banks: Major Indicator of Its Dividend Policy

    Yasir Khan, Liaqat Ali, Saima Batool, Azmat Ali

    Issue: Volume 2, Issue 4, November 2017
    Pages: 92-96
    Received: 20 August 2017
    Accepted: 5 September 2017
    Published: 26 October 2017
    DOI: 10.11648/j.ajomis.20170204.12
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    Abstract: The study was conducted to check whether the growth and profitability is the major indicator of bank’s best dividend policy. The research was conducted in the banking sector of Pakistan. The commercial banks working in Pakistan was taken as a sample of the study. On the basis of the dividend payment, 20 banks were selected for the data collection. ... Show More
  • Investigating Customer Satisfaction Levels with Self Service Technology Within the Banking Sector: (A Case Study of Automated Teller Machines (ATMs))

    Owusu Alfred, Harriet Akosua Dwomoh

    Issue: Volume 2, Issue 4, November 2017
    Pages: 97-104
    Received: 30 August 2017
    Accepted: 19 September 2017
    Published: 5 November 2017
    DOI: 10.11648/j.ajomis.20170204.13
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    Abstract: The study investigated customer satisfaction level towards self-service technology within the Ghanaian banking industry. Specifically, the objectives of the study were to identify customers’ attitudes towards Technology Based Self-Service, to measure customers’ satisfaction level with Technology Based Self-Service, to establish the SSTQUAL variable... Show More